Our customer service department is responsible for all interations, programs and communications with customers of LIVEN Capital and ensures superior customer relations standards in subsidiaries.
Positions in customer service include;
CUSTOMER SERVICE OFFICER (C.S.O)
Duties: Responsible for creating systems related to customer appreciation, retention, service and loyalty to LIVEN Capital and the maintenance of similar customer relations standards in subsidiaries. This includes customer interation plans, tele/email/in-person service policies, customer concessions, complaints processes etc. He/she is also the head of the customer relations department, within LIVEN Capital, he/she directs all customer related responsibilities, staff and assets. In LIVEN Capital subsidiaries he/she is responsible for the training and supervision of customer service managers and executives.
Qualifications: Must possess excellent written and oral communications skills. Must have relevant education (at least HND/Bsc.) in service related fields like Marketing, Sociology, Psycology etc. Must have at least 3 years of management experience in a reputable organisation or possess an Msc. if below the age of 30, if below 25 experience can be exempted.
Duties: Responsible for implimenting the customer service policies and visions of the C.M.O. Is also responsible for assisting the C.M.O in the development and planning of customer service duties.
Qualifications: Must possess excellent written and oral communications skills. Must have at least a HND/Bsc. Must have at least 1 years of customer service experience in a reputable organisation or possess equal experience in another field if below 30, if below 25 experience can be exempted.
If you desire a job in customer service, please apply now.